Shipping & Handling
Purchase items from multiple sellers with a single checkout! Our system will calculate the combined shipping and handling costs for you.
Shipping and Handling are including in the shipping costs. Rather than including them in the product prices we've chosen to use this method which we hope gives you the best rate. You'll find most of the vendors use truly recycled packaging, so don't be surprised if the packaging looks 2nd hand - it helps keep the cost down and stops packaging waste in landfills.
Login anytime to check the status of your order, delivery is usually 5 - 7 days dependant upon dispatch and destination. If you haven't received it within 10 days please contact the vendor directly, their contact details are on their individual Vendor Store
New Zealand Shipping
Please allow 2-3 business days for your order to be processed in addition to shipping time. If your order is custom made this processing time will be extended
Orders are generally shipped within 3-5 working days of payment receipt.
Shipping is set by each vendor. Orders including items from multiple vendors are calculated in the total delivery cost. Most vendors use NZ Post Standard Delivery (approx 5-7 days) and shipping starts at $6.
Rural Delivery is an additional $4.30 per order.
Delivery progress can be tracked at NZ Post Tracking Tracking numbers are recorded on each order. (Accounts > Order History >)
Express Service is only available from Stud Master to try and help with time crucial situations, orders are processed & dispatched within 24hours (business days) of payment receipt and sent by NZ Post Courier Non Signature Delivery (1- 3 days dependant upon your address)
TRACK YOUR ORDER
Tracking numbers are on each order
International Shipping - Currently ON HOLD due to Covid 19 increase in shipping costs
Available for most products, except Happy Hounds, Mars & Panagenics which have official agents in each country. We do our best to calculate international shipping, however if its is significantly different from that calculated at checkout we will contact you. There is no guarantee on delivery time as the parcel will need to clear customs upon arrival in the destination country.