Shipping & Delivery
- Orders are generally shipped within 3 working days of payment receipt.
- Shipping is set by each vendor. Orders including items from multiple vendors are calculated in the total delivery cost.
- Most Vendors use NZ ParcelPost Standard Delivery (approx 5-7 days) and shipping starts at $6.
- Orders Shipped directly by NZSD include tracking, and have optional Express Delivery: Orders processed & dispatch within 1 working day & NZ Post Courier Non Signature Delivery (approx 3 days dependant upon your address)
- If your order has a tracking number it will be on shown by the end of the day under Accounts > Order details, and you can track its progress at NZ Post Tracking
So even if you purchase items from different vendors at the same time, your shipping total will calculate this for you. The shipping options will include each sellers individual shipping costs, so you know what you are paying for.
There are separate urban and rural delivery costs for you to choose from. (as at 1/6/2018 NZ Post introduced a Rural Delivery fee on all mail/parcels)
International shipping starts at $10 and is available for most products, other than Panagenics and Mars which has official agents in each country.
We do our best to calculate international shipping, however if its is significantly different from that calculated at checkout we will contact you.
You can login anytime to check the status of your order, delivery is usually between 3 - 7 days dependant upon destination. If you haven't received it within 10 days please contact the Vendor, their contact details are on their individual Store pages